Order With Confidence
Our website is built around a fully secure shopping cart and account management system to ensure all information entered cannot be intercepted. Our site relies on a secure socket layer (SSL) and offers industry-standard encryption to protect all transactions and keep credit card and personal information safe and secure. For security reasons, we do not store complete credit card numbers.
Your Information Stays Your Information
At Stan’s, we believe your personal information is yours and yours alone. Our goal is to collect as little of your personal data as necessary and store only bare minimum information. Stan’s does not sell any customer data or attempt to follow you around, showing you online ads as you shop. Here are the most common ways companies use your data, and details on how we handle each.
Sales
Stan would be selling sealant out of the back of his pickup truck if he could, but we do allow people to order products on our site because that’s pretty much how business is done. That involves collecting enough information for us to process and ship your order and assist with any returns or warranty issues that may come up. When you register on our site, we collect your name, e-mail address, mailing address and phone number. When you place your order, we also collect your credit card or payment information. While we do need to store your name and contact information in order to process your order, contact you with any alerts or information about the products you purchased, and uphold warranty and return options, we never store your complete credit card information. Stored data may be deleted at any time by written request, submitted to privacy@stanssealant.com, and following a verification of email address. To avoid loss of warranty and return eligibility, we do not recommend deleting basic contact data.
Emails and Newsletters
Specific automated emails, including order updates and shipment tracking information, may be delivered as a part of our ordering process. We also try to be a resource and stay in touch, so we do offer an email newsletter to those who wish to sign up. Ordering from our site does not automatically subscribe you to our email newsletter. If you would like to subscribe. you’ll find a checkbox and a place to verify for email address for mailings. We’ll even double check with an email asking if you’re sure (this is referred to as “double opt-in”), in case you change your mind. We often give away products to subscribers and would much rather communicate with fewer people who want to stay in touch with Stan’s news than ten million who don’t, so it’s super easy to click the “unsubscribe” button at the bottom of any email we send any time you’d like, or shoot us an email at privacy@stanssealant.com and ask to be removed.
Cookies and Retargeting
What about all the creepy ad stuff from other companies that follows you around? We don’t believe in that. Like pretty much every site in existence, we do use cookies, or those little bits left on each person’s computer to help understand how our site is being used and whether or not users are finding the information they need. We do not use “third-party cookies,” from other sites or engage in retargeting. We gather minimal information and have taken some additional steps in Google Analytics to specifically anonymize our visitor data.
Why collect any site traffic data? We do this in order to understand how people are using our site what’s working well for everyone, and what’s not, so we can keep working to improve your online experience. We’ve set our visitor data to expire after 26 months, which gives us the ability to see how anonymous traffic is using the site, without storing data any longer than necessary.
Surveys, Polls, and Reviews
Product reviews may require a rating be provided to the product and may request comments. Stan’s occasionally makes optional surveys and polls available to visitors, and these may require contact information, including your name and email address, and request optional information, including comments, demographic information, multiple choice (“choose your favorite”) product design options, and opinion. This information is never required of visitors or customers, is used internally by Stan’s to make product development and policy decisions and is never sold or shared with third parties. Whenever possible, survey and polls remain anonymous and do not require any personal information.
Policies and Terms of Use
While our inventory is constantly updated, on occasion it is possible for us to be oversold on an item. It’s our policy to contact the customer immediately in the event of an inventory issue and work to ensure orders are shipped and received as quickly as possible. When an item is listed as currently out of stock, we provide the option to enter an email address in order to receive a notification of that product’s availability. Please note that, on rare occasions, many people may be watching a popular product and it may sell out again shortly after arriving back in inventory, becoming unavailable again quickly, even after triggering a notification of availability and sending an email alert. We always work hard to keep every product in stock and make products available as soon as possible.
Use, Consent and Changes
Using our site constitutes acceptance of and consent to our policies. Should we make changes to our privacy policy, those changes will be posted on this page.
We do reserve the right to edit or remove any and all material directly connected to our site, as well as all other blog sites.
While we recognize that mistakes can happen and are not responsible for typographical errors, omissions, and mistakes in product information on our site, we do make every effort to ensure the information is accurate and free of typographical errors, omissions, and mistakes. Please always feel free to report any typos or suspected incorrect information to thelove@stanssealant.com.
